Category: the Rant Board
One of my pet peaves is lazyness and this explains my i t department at work. Ok so I'm not trying to say we're special or anything but when it comes to us and jaws issues and computer issues it's very important to get those taken care of asap.
1. We don't have another computer we can use and
2. without jaws we can't function
Our i t department however seems to not think so. Here's what what they do.
If anything crashes or breaks for that matter, you get the blame. One time I put in a ticket for a jaws issue I was having and they closed it out saying there was nothing wrong with it. I'm sorry but they need to be on our computers all day to see how important jaws is to us. Then there was another time that I had some jaws issues and my ticket got closed out saying that I would just have to work with it because they didn't know how to fix my issue. Now if you got a bunch of people that are blind working for your company (We've got about 6 of us) then get someone in there to work for the i t department that knows about jaws. Yes they can bring third party jaws techs in but for some reason our i t department does like to do this unless it's to write scripts for the programs. They don't like to give them adminastrater access which you need to fix a lot of jaws issues. Now just recently jaws7 at work has been crashing every time a dialog box comes up jaws just plain shuts off and I have to have a sighty click out of the dialog box and then jaws will reload. I told them yet again about this and they said they don't know nothing about the program enough to fix it. So now I have to get a supervisor everytime jaws crashes because of their excuse I don't know how to fix it and I don't want to call someone who does. It's very frustrating. So do any of you other zoners have an i t department that is just lazy like this when it comes to your computer having issues?
Troy
Troy, I'd say ours is better than some, and worse than others. I'm fortunate, because they have learned to consult with us before they implement systems changes. They've asked some of us to pilot test web pages and some proprietary software we use. Only problem is that they pull me from client services to do the testing and write instructions on how to use some of the stuff. I guess I can't have it both ways though, and at least they're pro-active. If you'd like your IT folks to talk to ours, send me a private mail, and we can discuss putting "Your people in touch with my people."
Lou
Want to know the wacked out part? The guy that does have some skills on jaws only works the night shift! Now hows that for service?
Yeah I know what you mean lou. I've worked other places where I've had an issue I'd let them know and they'd be right over.
Troy
It's unexcusable for them to say they can't fix the problem and just to live with it. Also, the problem with the dialog that crashes jaws could just as easily be a problem with that dialog and wherever the dialog came from needs to get involved.
It sounds like you are going to have to do some self advocacy: go to your boss, or the boss of the it department and explain the problem. Since there are six of you it should carry some weight.
Your on the right board to sound off about this, now you need to sound off at work too.
Just my thoughts.
Bob
OK. Let's try this again now that I'm paying attention. I agree with Bob.
When advocating for yourself, try and be specific about how the problems impact not only yours, but the productivity of all staff on your level. I'd consider mentioning things like pullingpeople off their jobs to help you out of dialog boxes, or other difficulties. It sounds like the six of you need to talk to eachother about this, as they may be able to provide you with valuable insights when you aproach your supervisor or other management officials.
Troy, maybe they put the JAWS troubleshooter on at nightto keep him in the dark like the rest of you. Sorry, couldn't resist that really bad pun.
Lou
Lol Lou!
Troy
Lew, that wasn't even funny, but... <grin>.
Bob, you're right. I ha just about had it Friday with train and bus and subway rides. I had to deliver some technology to a clinet in a D.C. suburb, do some training, troubleshoot why it wasn't working, and my brain was way too fried to even be on the boards which is really, really bad. My twisted side kicked into gear, and the rst is history.
Okay, you are forgiven.
Proclaimed by the absolute ruler of the zone:
Bob